In Summary
This is our work with Suffolk County Council to make information about choosing care homes clearer, easier to find and easier to understand — so families can make confident, informed decisions, avoid the need for complaints, and choose care that truly meets their needs.
Knowing Works CIC is working with Suffolk County Council to understand people’s experiences of choosing a care home – whether for themselves or for someone else.
We hoped to hear from anyone who has faced making this decision, so we can help to improve the information and support available to families across Suffolk.
Research has shown many people feel unprepared when the time comes to consider residential or nursing care. People often don’t know what choices they have, how funding works, or what support the local authority can offer. Research has also shown individuals and families are often not prepared or have not planned for their future need for residential or nursing care.
It is for these reasons that decisions about moving into a care home are frequently made during moments of crisis, when someone’s needs have become too high to manage at home.
Your feedback and views will help to change this.
This project will inform a new Information, Advice and Guidance campaign by Suffolk County Council. The aim is simple: to make information about care homes clearer, easier to find and easier to understand — so families can make confident and informed decisions about care for individuals now, and into the future.
Our surveys have now closed and we’re working on our final report. Please check this page for updates later in 2026.
A big thank you to each and every person who took time to support this project.